Comments on: Listen to this ONE: 1&1 Web Hosting Sucks

By: Andy Parker

Andy Parker — Tue, 29 Mar 2011 18:59:50 +0000

You are happy until you need to cancel and the bills keep on coming!!! Stay clear.

The call centre person reassured that my SSL cert is cancelled on the 23/02/2011, and 29/03/2011 I got billed for another 3 months. It has now become again my problem to sort out with them.

Be prepared to spend hours on a premium number.

They Suck!

By: King Kitty

King Kitty — Sat, 05 Mar 2011 18:07:07 +0000

I have used 1&1 for hosting for probably 4 years. I recently encountered one of my site’s IP addresses being blacklisted due to spam. I got the reports from MAPS which showed this being an issue since 2007, which explains the problems I was encountering with mail relaying through this IP address. When I sent the MAPS reports to 1&1 (and I might add, this is the second time I have contacted them about the issue in the last 3-4 months) this is the response I received:

“We sincerely apologize for the inconvenience that this has brought you. This is an issue with one of our IP address being blocked. This is already known and reported to our developers. At the moment, we do not have an estimated time frame for the fix however rest assured that we are currently working on a resolution. Once we have the fix, it will be implemented to all affected customers. To ensure that your case will be taken cared of, I will be adding the details of your case to the list of affected customers. We understand that you might be anxious to have this resolved as soon as possible so thank you so much for your patience while we work on the resolution.

If you have any further questions please do not hesitate to contact us.”

So they are telling me that I should just “wait for the fix”? Meantime my email gets bounced left and right…

I have given them a day/time when I expect a resolution, or I am transferring my domains and canceling my contracts with them for failure to perform. I am also going to go after them for a portion of my past payments for the same reason.

By: mat

mat — Mon, 15 Nov 2010 16:23:49 +0000

well, just to update i have 1and1 crapping servers and unable to do enough for me…

how?

i went to BBC watchdog, and then emailed 1and1 legal telling them i am sick of them and i have done this. not to mention the fact i told them due to the inability of their service i have had to spend £70 through nominet to get my business sites sorted.. and i will be invoicing them and if they dont pay i will see them in court.

my letter:

Dear Sir/Madam,

I would request this outstanding amount (reference above) be offset against the £70.50 (currently) I have had to spend on transferring domains (with Nominet) that 1and1 failed to do within their own set time limits.

If this matter of an outstanding £70.50 (currently) is not resolved within 10 working days I will start a small claims procedure against 1and1 internet.

I am also informing 1and1 internet and Avarto finance I have taken steps in reporting both companies to trading standards and BBC’s Watchdog for failing to comply with conditions set out to protect consumers on matter of debt collection.

Specifically the matter that 1and1 has to inform me by letter that they have passed this over to an agency by Royal mail delivery or other means BEFORE the agency contacts me.

As these domains are paid for by a business, I will be billing 1and1 internet for these costs.

On all occasions we have dealt this has not been the case.

I look forward to dealing with you, 1and1 and the other agencies on these matter’s.

Regards

Mat

bish bash bosh….. i’ll keep you updated

win to the small man ??? WATCH THIS SPACE

By: web domain registration

web domain registration — Fri, 26 Feb 2010 09:58:14 +0000

Use Paypal when dealing with 1and1 and not your credit card. It is a shame that their nice stable servers are not complimented by a good billing system. Again, use Paypal! You can easily cancel the payment contract with them by going to Profile > Pay List

By: Stan G

Stan G — Fri, 26 Feb 2010 00:07:48 +0000

I just got billed for the first three “free” months of my new plan with 1and1. That one they advertise so much with the first 3 months free. I called them, but they were closed at 4 pm pacific time. They sent me an e-mail letting me know that they will charge my credit card for the first 3 months which according to my offer were supposed to be free. Was it a glitch? Lets wait and see….

By: Dirk

Dirk — Wed, 03 Feb 2010 01:52:18 +0000

1 and 1 is great. Love them to bits and never had an issue, host four domains with them since early last year, one of the domains uses their web developer package which includes a bunch of stuff that other operators charge a lot extra for.

Was with Yahoo before, pleased as punch to have swapped over.

By: Cat

Cat — Fri, 22 Jan 2010 12:04:08 +0000

I had a problem with 1&1 charging me for something I didn’t ask for, and with the wealth of dissatisfied customers complaining online I expected not to receive the money back. I sent an email and the next day sent letters to the complaints department and to the manager by recorded delivery, and within a week had a response acknowledging the mistake and giving me a recredited invoice. Granted it took the full 15 days for my credit card to be reimbursed, but it happened. So I decided to post this online to counteract some of the negative press.

I still believe a company that doesn’t have a complaints phone line is misguided. We all need to speak to someone when we have a complaint, otherwise you feel you’re not likely to get a response.

By: best dedicated server

best dedicated server — Sun, 22 Nov 2009 13:01:31 +0000

Regardless if you are using Mac or Windows, if you need an ecommerce site, I would definitely recommend Yahoo! Store. They are the best ecommerce hosting provider for sure. ps: What platform you use on the web hosting server is not affected much by what OS you have on your desktop (Mac, PC or Linux)

By: Tony

Tony — Mon, 16 Nov 2009 22:32:33 +0000

I was a 1&1 customer for roughly 5 years. I’m not going to say their service sucks, but their billing SUCKS! I had no problems with them until I tried cancelling. I tried cancelling the first time in early august. Today (November 16 2009), I finally had to call them and confim my account was cancelled because I continued getting bills. When asked to cancel my bills they sent after my initial cancel, they said no and I will be reported to NCO (thier debt collector) if I don’t pay them.

They said when I filled out the cancellation form in August that their system was down and the request was not processed. Instead of telling me that, they continue to send bills. Once I recieved the bills they said to call and do it over the phone with the number they gave. I called the number and it has a message saying “You cannot be assisted right now, please try again later” and hangs up.

After reporting those problems they send me to a different cancel link and form. I fill that out and finally my account is fixed. This is mid september. I just recieved another $100 bill from them in mid november. – go figure.

So if you use 1 and 1, their service is good, just be ready to stay there for the rest of your life because cancelling with them is almost impossible!

Good Luck! Contact me if you want to know a good realiable host.

By: Alt

Alt — Sat, 07 Nov 2009 22:42:59 +0000

I’ve been a 1&1 customer for four years now, and I have nothing bad to say about them.

I won’t say they’re perfect – the hosting packages are security intensive (no remote MySQL testing in Dreameweaver, say) but that security is also in your favour.

Support is fast and always professional.

I have a Professional hosting package and the mid-range XL VPS account, and never feel the need to shop elsewhere. Highly recommended.