The manner in which EasyCGI (partnered with SRSPlus) have handled my domain transfer was extremely poor and represents one of the worst customer experiences I have ever had to endure. EasyCGI approached this matter with sheer ignorance and breathtaking arrogance. It took 9 days to resolve a simple issue which consumed so much time from so many parties. Their unprofessional conduct was highlighted when they attempted to remove themselves from any implication of having breached the ICANN Inter-Registrar Transfer Policy.

EasyCGI request that a customer pay $160 to release an expired domain if it has been expired for more than 2 weeks (and this excludes the renewal costs). Here is a quote from EasyCGIs Customer Support person Reed Safford:

“If you do not renew your domain before the 2-week period the domain goes into a period called the Domain Redemption Period. You can get your domains out of Redemption period upon paying $160.00 fee imposed by the registrar. Note that this does not include the renewal fee. Hence I suggest that you renew the domain names at the earliest so that the domain name will not move to Redemption Period.”

This appears to be a blatant breach of the ICANN Inter-Registrar Transfer Policy and I believe represents a form of extortion. For this reason I have also pursued the matter with the International Consumer Protection and Enforcement Network (ICPEN).

It was only that I persisted with email after email that they finally unlocked my domains for transfer without charging me.

SRSPlus attempted to distance themselves from the matter by claiming that they could only do what their partner (EasyCGI) allowed. Despite the ICANN Inter-Registrar Transfer Policy SRSPlus did nothing to help me out.

Avoid EasyCGI at all costs! SRSPlus (Domain Registrar) are meant to be good, but they were not helpful in any way, and I would avoid any company that partners with EasyCGI.

Try file hosting services such as Elephant Drive if you need to share or backup files from work or your PC.

Anyway I moved about 30 sites off there in the last 6 months and have never looked back. It was a time consuming and painful exercise, but when whenever i go back there to do work on a site hosted with them it nearly bings me to tears, everything takes about 4 – 5 times longer than it should just dealing their BS.

to calrify I HAVE HAD A LOT OF EXPERIENCE WITH THEM FOR A NUMBER OF YEARS. I HATE CHANGE BUT HAD NO CHOICE. I WOULD STAY AWAY FROM EASY CGI, THERE ARE HEAPS OF BETTER OPTIONS AVAILABLE.

Thank you for contacting support. Please be prepared to answer your Security Question when we begin chatting. To enhance our security protocols, we’ll need you to provide the answer to your Security Question at the beginning of our conversation. If you have not yet set your Security Question and Answer, please log into your account now to set it up. Thank you. Please hold for the next available operator to respond.

You are now chatting with ‘Harry Sutton’

Harry Sutton: Hi Serkan. My name is Harry, how are you today?
Serkan Bal: Fine thx, I’m a potential customer for easycgi, but i have few questions
Serkan Bal: i was wondering about if you support urlrewriting
Serkan Bal: and if yes, could you please send me the link/information about how can i use this control
Harry Sutton: Do you have an account with us?
Serkan Bal: not yet, but i’m thinking about having one
Serkan Bal: i have another hosting company
Serkan Bal: which provides me the urlrewriting
Serkan Bal: but i’m not that much happy with it
Harry Sutton: You can refer the Control Panel settings by going to the tutorial link given below:
Harry Sutton: https://www.easycgi.com/support/tutorials/index.bml?s=391&main=34
Serkan Bal: nope
Serkan Bal: there is nothing like urlrewriting there
Serkan Bal: i’ve checked it out
Harry Sutton: Are you referring to the domain redirecting?
Serkan Bal: nope
Serkan Bal: UrlRewriting is different , its like
Serkan Bal: www.extreme.gen.tr/this-is-url-redirecting.jsdkfl
Serkan Bal: this url actually refers for www.extreme.gen.tr/index.aspx?tag=98
Serkan Bal: something like that
Serkan Bal: Sorry, are you tech support or sales?
Serkan Bal: are you there?
Harry Sutton: I can assist you with both Technical well as Sales.
Harry Sutton: Yes, I am here.
Harry Sutton: May I place you on hold for 2 or 3 minutes, while I check this for you?
Serkan Bal: okay.. i’m waiting
Serkan Bal: AND .. IT MUST BE FOR ASP.NET
Serkan Bal: NOT FOR PHP
Harry Sutton: Okay. We do support ASP.NET.
Serkan Bal: URLREWRITING FOR ASP.NET
Serkan Bal: Please check for this
Harry Sutton: Okay.
Serkan Bal: PHP/Apache has this function built in .
Harry Sutton: May I place you on hold for 2 or 3 minutes, while I check this for you?
Serkan Bal: okay im waiting
Harry Sutton: Thank you for your patience, I am still researching the issue, I will be back with some more information in 5 more minutes.
Harry Sutton: Thank you for holding.
Harry Sutton: Unfortunately, there is no service provided by us for URLRewriting. However, you can use coding and deploy it.
Serkan Bal: Okay but,
Serkan Bal: there is one dll , which is intelligencia urlrewriter
Serkan Bal: can u put this dll, that somehow i can use it
Serkan Bal: its not enought for me to put it in /bin folder
Serkan Bal: you must somehow make this .dll works for me
Harry Sutton: Unfortunately, it is not possible.
Serkan Bal: thats weird
Serkan Bal: all the big webs are supporting url-rewriting
Harry Sutton: Unfortunately, we do not support it.
Serkan Bal: how do they achieve that
Serkan Bal: Anyway, thanks for your help
Serkan Bal: have a nice day.
Serkan Bal: and
Harry Sutton: You’re welcome!
Serkan Bal: please escalate this case to your manager, and somehow you must find a solution for this
Harry Sutton: Thank you. You have a great one too!
Harry Sutton: It is not possible since we do not support it.
Serkan Bal: Dude you MUST support it for ASP.net , if you want to stay in market.
Serkan Bal: any small company are nowadays supporting this
Serkan Bal: check this out ; https://www.extreme.gen.tr/ex/etiket/grafik-tasarim.aspx
Serkan Bal: its not a big deal
Serkan Bal: but most of your customer will be looking for this
Serkan Bal: Thanks again, have a nice day.

eventually they told me they would fix it and i should check back in a week (when my domains were about to expire). a week went by, i checked back, the page was up “hooray” i thought, but no. the renew button refused to function. it was there, almost like an image left to taunt me that i was about to lose my domains to the abyss. i also noticed i wasn’t able to change any DNS or other details (admin, tech contacts, etc).

i opened more support tickets & sent more emails, eventually i got my domain renewed, but boy was it a headache. i started transferring all my domains away from easycgi apart from one which had been registered less than 30 days before, i also cancelled my hosting account. keeping in mind that as soon as possible i had to transfer that last domain away – of course it slipped my mind.

little did i know, during the cancellation of my hosting/reseller account easycgi’s team had taken it upon themselves to… change all my admin/tech/contact information to something i knew nothing about. so when the domain came up for renewal again this year, guess what, i wasn’t notified and i lost my site & email for days, then was told it was my fault the info was wrong and i had to pay easycgi $170USD to get my domain back or i would lose it to the highest bidder. after THEY changed my information without my permission.

there has got to be some law against this sort of extortion, if it’s illegal for the mafia, then it should be illegal for easycgi!

if anyone wants to launch a class-action suit against easycgi, count me in. worst host in the history of the internet. NEVER use easycgi.

I had a cheap shared hosting account with them, just for a simple website, but it seemed like almost every day the website would be down for some reason. Whatever was causing it to go down, I’m not sure, but they onbiously never bothered to monitor it. Each time it was down I would send a support ticket and they would sheepishly bring it back up again within 24 hours. 24 hours is OK, but my new host is cheaper and responds to this type of problem in under 30 minutes.

1 – they lack respect for customers, they should have informed us as to exactly what went wrong with the company.

2 – Fake migration story, I do not believe in any migration story. If your server’s ain’t got issues, why Fix it? Customers were satisfied with their services, suddenly they decided to fix servers that had no problems

3- their technical support are high school drop-outs, they basically don’t know what they are doing

4 – they systems are very unstable, your website can be down for days, no one in the company would know. If you contact them, they will open a ticket for you and thats the beginning of a 48 or more waiting hours

Don’t do easycgi if you love your business