Fasthosts Sucks
- Author: admin
- Filed under: Cheap Web Hosting, Dedicated Hosting, eCommerce Hosting
Dec 1,2008
Heard about Fasthosts problems? Some say Fasthosts Hosting scams or Fasthosts sucks? Saw some Fasthosts.co.uk issues, Fasthosts complaints and bad customer experiences? Can these negative reviews be trusted? Heard some horror stories about their limitations? READ THIS FIRST!
If you are considering to get a hosting account from Fasthosts, you may want to (or probably have tried to) search for the keywords “Fasthosts Sucks” on Google. However, the result may confuse you. Perhaps you have read tons of good stuff, recommendation from friends and rave reviews about Fasthosts.co.uk thus far.
Fasthosts experiences and stories like below may make you think twice to signup with Fasthosts:
- “…the reminder email with password – they say should come within minutes, is not coming within hours… “
- “…I’m appalled at the implication that we’ve done ’something’ to the operating system to cause this, that they wanted to charge for repair on this pretext (at £60 per half hour.!), and that the server is ‘in a state’…”
- “…fasthosts is the worst web hosting company in the world and they are pure scam…“
If you go through each of Googles result pages, it seems there a few unsatisfied customers and clients who have been through some sticky situation with Fasthosts. If you search for the keywords “Fasthosts sucks”, you see that there are dozens of search engine result pages (SERPs) by Google. Is that a lot of bad things said about one hosting? Assuming all those result pages really talk about why this hosting provider sucked in some ways. There may be a few more result pages when you search for “Fasthosts scam”, “Fasthosts issues“, or ”Fasthosts problems“. Do these hate or complaint sites worry you after you have read so many positive reviews? Did the hate pages make you wonder if Fasthosts hosting is any good?
| Hosting | Total Pages About Web Host |
Total Hate Pages About This Host |
Hate/Pages Ratio |
|---|---|---|---|
| Fasthosts | 524,000 | less than 100 | only 0.0002% |
Think again. Do not dismiss the fact that Fasthosts is one of the top web hosting and one of the best ecommerce hosting companies in the market today. You have read the other Fasthosts reviews elsewhere. Fasthosts does what a hosting company should do. That is, Fasthosts actually answers their phones, replies to their emails, responds to live chat requests, doesn’t rip you off, and provides quality hosting. They also have some of the best dedicated server plans around. So among the millions of satisfied clients, surely they will be a few who disagree. Let us look at the numbers above.
How Good is Fasthosts Web Hosting
From the above number, only 2 out of every 10,000 SERP pages about Fasthosts says that this hosting sucks. This is still extremely good considering other hostings we have looked at have way worst ratio. The hate to overall pages ratio is almost negligible.
We know, finding a good web hosting can be tiring and time consuming, when you should be building your blog or selling your product.
So our verdict: Hostingsthatsuck.com Recommends Fasthosts
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‘replies to their emails’
Actually have to take issue with this. Fasthosts for the most part most definitely do not answer their emails, even from a sales perspective whereby you would expect an answer, it just doesn’t happen very often. Of course the reality is they don’t answer sales emails that often due to the recipient having evidence of a lie when the recipient discovers, after buying a service and being stuck in a contract, that they don’t offer what they claim to offer.
On a technical support viewpoint I’m still, after three months, having trouble getting a solution to an email problem whereby when more than one is sent in reasonably quick succession only the first one turns up. As a freelance web developer this has cost me new business and has created problems with existing clients that assume I am ignoring them when in fact I do not get their emails. I would add there is no end in sight to this problem as fasthosts keep ignoring my emails. I’ve tried to call but wait times are extreme, which was actually the reason I resorted to sending them emails. In any case I now want their response in writing.
Also any host that offers unlimited bandwidth and web space is deliberately misleading its customers and fasthosts knows it.
Their terms of service, although very long, is far from complete. There is lots of essential information needed but deliberately left out in the hope the customer won’t notice or will forget to ask important questions until they’ve made a purchase and are stuck in a contract.
Sorry but overall fasthosts have cost me business and haven’t tried to resolve my essential problem.
Fasthosts does indeed suck!
Well there service sure sucks now, they have an offshore call centre who do nothing but cust service and escalations, they dont respond anymore to my support requests and have idiots on the phone who apologise all the time. Im taking all my 10 accounts with Fasthosts elsewhere
Fasthost are thieves their customer service is arrogant and incompetant and they are the worst hosting company in the UK. They told me as I had not cancelled my hosting (which I had) I was due another full years hosting fees even though I wished to moved to another(reputable)company. If I didn’t stay so far away I would take a trip down to their office and give them the biggest fright of their lives. scum bags
Hi
Fasthosts failed to close my account for hosting when asked to do so, they then want to charge full wack for another year because I was two weeks into another year which as far as I was concerned I had already cancelled and wasn’t using.
Why do business with an internet company who do not understand the cost of an unhappy customer in todays internet age, instead they just want to extract as much money as they can – well we will see whether ther posts I place cost them more in reputation than the extra cash they extracted – we need companies to be honest and reasonbable not quote contracts and their rights – believe me fasthosts sucks
Fasthosts processes, policies and procedures are absolutely insane. Whoever set things up behind the scenes was either stoned or clueless (or both).
1) They fail to notify domain administrative or technical contacts when a domain is about to expire, or has expired
2) They fail to accept payment from domain administrative or technical contacts for domain renewal or extension
The entire reason there exist these two types of contacts is to handle domain administration. Otherwise, what the blazes do you think a domain administrative contact is for?
When I contacted their domain tech support today, the person chose to talk over the top of me repeatedly rather than listen to my complaint. It’s obvious that their corporate culture is to ignore and avoid complaints rather than address and rectify.
Has anyone tried emailing support? I was told to email [email protected] and lodge my complaint about their processes. When I did email them, I found that the only way their email box accepts such is if you first login to your control panel, and add customer number, pin, and who knows what other information, while you stand on one leg and recite the magna carta backwards.
Fasthosts throws up so many roadblocks that account management, administration, customer service, technical support are virtually inaccessible. Personally, I have no idea how they’ve been in business this long, and see why any time I mention their name, people make clear how silly I was to choose them in the first place.
Having had glorious experiences at GoDaddy and NameCheap and have no intention of deliberately putting myself through another FastHosts horror story!
I ticked the ‘quite satisfied’ box above for Fasthosts as I am only quite satisfied with their service.
I’ve had a dedicated server with them since 2005, got another last year and have now bought a virtual server. Their pricing is pretty reasonable and I have usually had acceptable response times on my support emails (and there have been numerous!).
The main issue I have with them is that you’re pretty much on your own if you have a dedicated/virtual server as they always reply with the same ‘use our PES (personal engineer service)…’ and it will be refunded if there’s a hardware fault. This is very annoying if you haven’t done anything to the server and it just stops working for no reason. I’ve used the PES a couple of times and it’s always been fixed within half an hour.
Last problem I had was an ‘internal server error’ on one of my websites; contacted support and got the usual answer of PES so I decided to try and track down the problem myself. Went through all the logs, found when it happened and tracked it down to a rogue .htaccess file which I hadn’t put on there. Thing is at around the same time the file appeared there was access from an IP address associated with Fasthosts. I sent them the log files and told them what happened; they are now investigating it. Also, there can be up to 24,000 hack attempts a day but I was told that that’s part and parcel of having a dedicated web server exposed to the net.
I’d like to finish with a note about their virtual servers. They promote the Plesk control panel (for an extra tenner per month). I chose not to take that option as I wanted to use ISPconfig. That control panel uses port 8080 (another I tried was Webmin which uses port 10,000). Both these ports are blocked as a default by iptables on the server. Whether that’s down to Fasthosts or not I can’t be sure.