All is well when your visitor count is low and starting out. But when you get a few thousand visits a day their service degrades completely. They start suspending your website without any notice!!!!!

I am a software developer and server administrator, the site I put up was developed for a shared environment with the most basic queries all executing < 500ms. The monitoring solution they use is inaccurate as if someone else is bottle necking the database all queries behind them will be stuck in line therefore passing 10's in wait order. They will start suspended innocent accounts when they match this statistic up to the amount of users visiting your site. As you can see, its quite unfair and leaves many of your site users angry.

I've migrated to a new dedicated server with 1and1 for the past 2 weeks have everything moved to my dedicated server, except the domain name. My domain name points to my new server via MX entries, but the funny thing is I've gone into my hosting24 account to see that its been suspended yet again! I question them as there is absolutely NO activity on my account because everything's on my new server. There response summed up "We don't make mistakes, good luck.."

I've been in this field for 10 years and I've never seen such rude and obnoxious responses from customer service. I told them to check their logs and see that my story checks out… still I guess some people can't accept being wrong..

My Conclusion: AVOID AT ALL COST!

DO NOT WASTE YOUR MONEY ON HOSTING24.com !!

In one word – amateurs.

As a reseller, you can’t buy extra IPs and therefore can’t run SSL on clients accounts. The language barrier or lack of training very frustrating. I now run a reseller with h24 and another carrier but will be transferring my reseller over to the new carrier in the near future. Which is a shame, cause I am lazy and it will take some effort.

STEER CLEAR.

The poorest feature is that they can take up to 24 hours to reply to support tickets, although sometimes it can be within a few minutes, especially if it’s more urgent. They have been very reliable however with only a few technical problems that were sorted out quickly. They have also been helpful when I’ve needed advice. There was one incident where an organisation wrongfully complained to Hosting24 about my blogging site because of a legitimate review with my personal opinion of the organisation which even came with a legal disclaimer stating this fact. Hosting24 passed the complaint on to myself and asked me to remove the article in question to avoid further problems as they didn’t want legal action against themselves which the organisation threatened, it was very annoying as I wanted to stand up against the company in question as it was an honest review in a country with freedom of speech, but I understood their position that they didn’t want to risk legal action against themselves.

Their live chat feature never used to be on-line most of the time which was a bit annoying when it was advertised as being available, but more recently it’s been available when-ever I’ve needed to use it.

The features provided are very good and I’ve hosted more than one website with their Gold package along with a few SQL databases without any problems what-so-ever. The speed is also decent and I’ve got no complaints here.

Like many Hosts, they state they provide “unlimited” storage and bandwidth, but obviously if one tried to upload a website the size of YouTube, they would have a massive problem. Yes, there’s a fair usage policy with all “unlimited” hosts like Hosting24, but they certainly allow over 15GB of storage without any problem as they used this as an example customer, stating that they could continue to operate even if loads of customers decided to have over 15GB of storage too.

Incidentally, when reading reviews, if you see a link to a hosting24 affiliate link or a coupon code to get $2 off a month, then the review might be biased as they’re paid to promote Hosting24. I am a hosting24 affiliate, but I won’t post my affiliate link or coupon code here so people see that my review is 100% honest.