Comments on: HostPapa with Papa Problems?

By: Alberto Martinez

Alberto Martinez — Sat, 15 Dec 2012 11:40:56 +0000

I’ve been with hostpapa for more than a year now. I had a reseller account just to hold my own websites. It was great till I started to gain good daily traffic, when I had downtime for more than an hour in some days. Complete waste of time to try to contact them by chat, phone or ticket support. They will come back to you the next day when everything seems to work fine again saying that you have no problems at all or they had not detected nothing. Sure will have nothing if they check 1 day later doens’t it? I’ve been changed of server at least 3 times after plain of complaints with non stop. If you just forget the problem so will they, so I didn’t stopped questioning.
After some days of good and proper working I’ve decided to go for a SSL certificate since they offered for free if you get a dedicated IP. None in the sales department could tell me how to get the promotion, completely useless support assistants. They will not check nothing for you, not even solve, answer or keep your nerves down for a while.
If you just want to have an stupid page with naive content, just go and get the simplest plan.
But if you wants to play for real, then AVOID THEM AT ALL COST!

By: Russ

Russ — Sat, 01 Dec 2012 09:06:50 +0000

Hostpapa are atrocious.

Ineffective, total runaround, time wasting and lack of response or any semblance of customer care.

If you use the ‘Online chat’ function, they’ll agree on one thing, and then never follow it up. I’ve wasted many days with them now, and am so fed up.

Their service is appalling.

By: andre st-louis

andre st-louis — Sat, 03 Nov 2012 16:07:04 +0000

Poor service!

After 3 or 4 years of good service my account was hack and phishing software was uploaded under my account. There are no way to know if it is my fault or if it is the CMS (joomla or wordpress) provided by https://Hostpapa.ca. All the blame is on client without any chances to know what I have happened.

I deplored the lack of transparency and the fact that all the blame is on the client.

How do I know that it is not a screw up from https://Hostpapa.ca. Is is possible that you lost my account and are covering up behind false allegation of phishing software being installed on my site? I doubt that it is the case but everything is possible when there are no transparency.

I was also suggested to upload from a backup. Since you guys does not providing me any information. I have no clues if the backup is compromised. I was told that I should reload a backup that was made some time in september. Does that mean that you are running anti-virus only once a month or more?

The only solution to the problem is to entirely reset the account without any chances to make a final backup to audit the contain.

I have seen poor service from various companies but this the ultimate in poor quality service. https://Hostpapa.ca/ should get an Award because in \”client poor service\” this is the best I have seen so far.

Regard,

Andre St-Louis

By: imillard

imillard — Mon, 16 Jan 2012 10:02:29 +0000

In my opinion – and that of many others – HostPapa not only sucks, but they are cheats, liars & thieves.

In direct contradiction of ICANN regulations, they will list themselves at the domain name administrative contact. Essentially, they are taking control of your name, and will do everything they can to prevent you transferring it away – unless you pay their fees.

ICANN does NOT allow a “losing” registrar to extort money to release a domain name for transfer.

If you want to complain about registry problems, send a copy of your message to the “real” registrar, TuCows.
Start with Paul Karkas” [email protected]
and [email protected]
then move on to [email protected] and
[email protected]

Send a polite and carefully worded message outlining your complaint, and you will get action.

My advice, based on my experience is: stay away from HostPapa.

By: Sebas

Sebas — Wed, 30 Nov 2011 23:22:59 +0000

Just pointing out for other ppl that can see this pages : This guy don’t know how to work properly.

10 mysql connection is more than enough for a lot of website. Having 5 users on 2 different website will fill your slots ONLY if you’re never closing mysql connection in your script… and this is really an huge fail as a web programmer… because when a php script end, the mysql connection is closed.

By: Tony

Tony — Sat, 29 Oct 2011 21:28:53 +0000

stay away from hostpapa, unreasonable limits are imposed are imposed and they handle objections and issues like bureaucratic morons.

NEVER let them hold the domain registration, do that with someone credible

By: hawgmeyer

hawgmeyer — Sun, 19 Jun 2011 15:42:45 +0000

Host Papa Complaint:
I am also having a problem getting Host Papa tp let my Domain go. I want to move my site to a different host and they told me I had to pay $26.20 to keep my domain. FINE. I payed the money and 4 days later. They have not sent me over a transfer code. My site is down and the support is useless. I’ve called 7 times only to get alot of hums and haws. They did’t have a clue. They kept telling me that it had to go to accounting, then to some other department. I noticed thay took the time to take my site down. But that’s all they took the time to do. Now they say they can’t do anything until Monday. What a bad experience this has been.

By: Dan

Dan — Wed, 25 May 2011 21:21:43 +0000

I get a problem with hostpapa.com. I never got problem with them until now.
I decided to not renew my contract with them and in despite of that, they want a keep my domain name guarded for 25$. If I dont pay it, the let the domain name go and I lose it.
I told them I contract another company that I pay hosting + domain name, but they dont want to unlock. What Can I do to force then to release my domain name.?
Please help me
Regards

By: Tom

Tom — Sun, 20 Mar 2011 02:21:45 +0000

I totally agree. They ruined our business and our dream of a successful online website. They screwed up our shopping cart on the opening day of our business and now we have no credibility because hostpapa refused to offer us ANY customer service to fix a problem that they created.

By: Tom

Tom — Sun, 20 Mar 2011 02:17:29 +0000

Hostpapa ruined our ecommerce business. Our shopping cart failed on the opening day of our business and they totally ignored all of our efforts for customer support.