Mochahost Sucks?
- Author: admin
- Filed under: Cheap Web Hosting, JSP/Java Hosting, Reseller Hosting, Tomcat Hosting
Jan 20,2009
Heard that MochaHost.com sucks? How about MochaHost hosting problems? Saw some MochaHost down times, Mocha Host complaints or bad customer experiences? Can these negative reviews be trusted? Heard some horror stories about Mochahost webhost?
If you are considering to get a hosting account from MochaHost, you may want to (or probably have tried to) search for the keywords “MochaHost Sucks” or “MochaHost bad” on Google. However, the result may confuse you. Perhaps you have read tons of good stuff and rave reviews about MochaHost.com thus far.
Did MochaHost experiences and stories like below or made you think twice to signup with Mochahost Hosting?
- “…and things in the cPanel don’t work. and when you ask them why they say “oh it wasn’t meant to do that, someone just coded the wrong title on that page…”
- “…WORST HOSTING COMPLAY IVE EVER DEALT WITH. I face errors left and right, and now I feel I have no one to turn to when I have them. They answer their tickets with stupid answers even when I’ve stated that I want a personal answer…”
- “I tried phone supportm and this TERRIBLE guy called me back and insisted for 20 minutes that I should use the help and tutorials on the site….“
If you go through each of Googles result pages, it seems there a few unsatisfied customers and clients who have been through some sticky situation with MochaHost. If you search for the keywords “MochaHost sucks”, you see that there are a few search engine result pages (SERPs) returned by Google. Is that a lot of bad things said about one hosting? Assuming all those result pages really talk about why this hosting provider sucked in some ways. There may be a few more result pages when you search for “MochaHost scam”, “MochaHost issues“, or ”MochaHost problems“. Do these hate or complaint sites worry you after you have read so many positive reviews? Did the hate pages make you wonder if MochaHost hosting is any good?
| Hosting | Total Pages About Web Host |
Total Hate Pages About This Host |
Hate/Pages Ratio |
|---|---|---|---|
| MochaHost | 73,000+ | about 10 | only 0.0001 |
To be fair, do not dismiss the fact that MochaHost is one of the top unlimited domains hosting companies in the market today. You have read the other MochaHost reviews elsewhere.They are not all bad. So among the hundred thousands of satisfied clients, surely they will be a few who disagree. Let us look at the numbers above.
How Good is MochaHost Web Hosting
From the above number, only 1 out of every 1000 SERP pages about MochaHost says that this hosting sucks. This is still extremely good considering other hostings we have looked at have way worst ratio. From this perspective, the hate pages is actually negligible. However, you may do not have to agree with us.
We know, finding a good web hosting can be tiring and time consuming, when you should be building website, writing your blog or selling your product.
So our verdict: Hostingsthatsuck.com Recommends MochaHost for beginners
You have seen the above numbers and some user comments. Now you be the judge. Need a MochaHost coupon code? Their price is already very low (starting from $3.10). Follow the MochaHost discount link below and get 6 months free hosting, 2 lifetime domain names, unlimited disk space and unlimited bandwidth. Their shared hosting plans and control panel (cPanel) comes with support for JSP hosting based on Apache Tomcat – if you ever need to use JSP/Java (No other cheap web host we know comes with this feature support except Webfaction). Hesitate no more. Mochahost comes 30-day money back guarantee, so you have little to try them. MochaHost can get you started today:
Updated
Updated: Due to the more recent negative comments and feedbacks from our visitors, we are now also recommending an alternative hosting plan by Hostgator.com. See below for their custom-fit packages priced from only $3.96 monthly! You pay for what you need and all packages come with cPanel and eCommerce-ready support. You can try them before you buy using the Hostgator coupon code 2013 below. If you have any doubt at all about the above web hosting service, get Hostgator instead. If you are asking for another webhost recommendation, Hostgator.com is your answer. We have been with them for over 6 years now.
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This is a transcript of my chat with Mochahost. Interesting how they end the session when I ask for pertinent info…
Please wait for a site operator to respond.
You are now chatting with ‘Jane’
Jane: Welcome to MochaHost’s Live Help ! How may I help you ?
Jane: our database centers ar in texas
Jane: at Houston and Dallas
ian: it seems everyone is in texas! i am in asia and concerned about slow speed thats why iask!
Jane: You can use the following Download Speed File – with size of 20MB to test your download connection from our network/servers. You should experience similar download speed from your hosting account
Jane: https://www.mochahost.com/test.file
ian: thanks jane…it’s actually quite slow…about 26kb/sec
Jane: I’m sorry, but unfortunately I won’t be able to assist you with this issue
ian: can u tell me how you differ from Hostgator other than price please?
Chat session has been terminated by the site operator.
I thought that I would try to give this service the benefit of the doubt and call their tech support to find what level of service they can offer. After calling all 4 extensions that were available and finding all the voicemail boxes full, I decided to chat with an online representative. Please read below and consider whether hostingthatsuck.com should really endorse this considerably poor response.
Chat InformationPlease wait for a site operator to respond.
Chat InformationYou are now chatting with ‘bub’
bub: Welcome to MochaHost’s Live Help ! How may I help you ?
JJ: I am thinking of transferring domains to this service, but every extension I call, besides sales, is unavailable with a full voice mailbox. Is this normal that you do not check voice mail? Do you maybe have so many problems with your service that the mailbox fills in just a short time? Do you have a small staff that is incapable of providing good support at all hours? In other words, is this hosting company just for people who consider website hosting a hobby?
bub: The phone support is only via callback
bub: For technical issues we do provide level 1 and 2 ticket support
JJ: the voice mail is full
bub: We do not experience that much troubles
JJ: how could you possible call someone back is they cannot leave a message
bub: I’m afraid I could not provide you details on that issue
bub: It’s not related to my department
JJ: are you a bot?
bub: I beg your pardon sir
bub: I’m not a machine
bub:
JJ: how long are you working at company.
JJ: English is a little fragmented.
bub: For 2 years
JJ: Is the company indeed local, or are the tech support folks placed all over the world? ie.. India?
JJ: ti predurak?
bub: No , we do not have indian support staff
JJ: banchod?
bub: We are US based company
bub: I’m sorry but I do not understand what you are saying
JJ: While that may be true, why are all the voicemail boxes full?
JJ: harasho.
bub: Most likely a lot of people are leaving messages
bub: I’m really sorry but that’s not known to me
bub: Is there anything else I can do for you today?
JJ: Give me any good reason to use this service.
JJ: Answer simple questions such as, why are the voicemail boxes all full?
bub: We are in the business since 2002
JJ: Just because one uses drugs for 10 years, it is not right.
bub: We do provide alternative methods of support
JJ: such as… you have provided no acceptable answers.
JJ: You have only provided a tacit reasoning as to why you can’t provide answers; it is not your department.
bub: Ok sir , if you wish you can contact our level 1 tech staff department and refer your particular questions regarding the phone support to them
JJ: If I wanted to switch something as simple as amazon.com, you don’t seem to know how I could contact anyone by phone and most importantly, why ALL of the voicemail boxes are full excepting a sales representative who sounds like French is the more facile language of communication rather than a US citizen.
bub: I’m sorry but I do not have a connection to the phone support
JJ: How?
JJ: You still give me no answers.
bub: You can contact them directly at [email protected]
JJ: Maybe that is the best answer.
JJ: That is not direct.
JJ: That is via numerous nodes that eventually arrive at some filter who may or may not give me an answer in 24-72 hours.
bub: Is there anything else I can do for you today?
JJ: That is not direct contact, bot.
JJ: I will be sure to copy our conversation on hostingthatsucks.com.
JJ: Thank you for your unhelpful input.
bub: The usual replay time is up to 24 hours
bub: Have a nice day
JJ: Replay, or reply?
JJ: Bot.
JJ: poka
Just a plain recommendation: Say away from mochahost.com . The total hits versus “hate” ratio is misleading. It is not about hate but about feedback based on poor customer service.
In my case, I’ve been trying to move the 7 domains that I have hosted on mochahost to another registrar for more that two weeks. Mochahost keeps on stalling my request asking me to correct my records in whois.net.
I’m still waiting for the domains to be released and the EPP authorization key to be given to me. It was a bad decision to make business with this company.
Hi JJ,
It looks like except for you insulting and descrimanting the chat people at Mocha you did not really proof or achieve anything. The guy was trying to do his job and minding his own business – there is nothing positive and nothing proud to be of what you did.
Mocha is not even claiming to have 24/7 phone service and their phone is via call back as stated on their site. You can call and leave a message
1.888.81.MOCHA
I am with them for the last 2.5 years and they are perfect. If you know how to appreciate good service on a even better price then you don’t need to have rocket science degree to join and try them.
Thank you about this post. I was about to post something similar when I saw yours. I am with them since the end of 2006 and totally satisfied.
yes, me too
I was going to say the same..
“He is trying to do his job, and u r trying to nerve him”.
My company purchased a reseller account from Mochahost. After 2 months we had migrated only 1 website to our mochahost reseller account and I received the following email:
Dear Client,
One of your hosting accounts – mor101davao.com has been investigated by our administrators due to excessive load including high CPU utilization and memory consumption.
We have determined that based on the excessive resource utilization your account is not a good fit for our shared hosting environment.
If you are unable to fix this problem the only hosting alternative solution we can offer you is obtaining your own dedicated server pricing for which you can obtain at https://www.mochahost.com/dedicated.php
Please respond within 24 hours. If we do not hear back from you within 24 hours your account will be automatically suspended.
Please let us know if we can be in further assistance.
Sincerely,
MochaSupport Team
————————————————————————————
Now, if you were a mochahost customer with a reseller account and only had 1 website hosted on there server, what would you think of there services? I know I will be changing reseller providers.
Add 1 more to the mochahost sucks.
I’ve never been so frustrated with a hosting company in my life. Their reseller plans seem so unreal, because they are. They offer a plesk panel as their reselling panel, which is fine — IF IT DIDN’T GO OFFLINE CONSTANTLY. Upon adding a domain to your account, the process will never finish, and then your control panel will be down for several minutes. PLUS, I found some sort of ad serving software loaded on 2 of my domains upon logging into ftp one day. Once your site is up on their servers, you will realize that it is slow and 1 out of 10 times will time out. Their support is not helpful either. They always point you to the ticket system, and if they cannot resolve your issue (90% of the time they can’t because they aren’t a real webhost) they tell you they have “submitted your question for processing and will notify you once they have more infomation.” Guess what? they never reply. It’s just a way to get you off their back. If you’ve signed up for mochahost – get your money back (if you can) and find yourself a real webhost with real tech support. I will be an anti-mochahost advocate for life. STAY AWAY FROM MOCHAHOST.
I have one main complaint about MochaHost. They offer free lifetime domain names but I have to pester them to keep their word.
Every year they send me a series of emails saying “Your domain is about to expire, you better renew it.” I remind them that our deal is that they will pay this. They ignore my responses and requests for clarification.
Finally my domain name expires, my site goes down. THEN, after yet another request, they finally pay the registration.
I assume this is a little scam they run, hoping I’ve forgotten what the original hosting offer was. I’ll be changing hosting companies once my prepaid with MochaHost has run out.
Mochahost review:
1. control panel – Poor
2. Customer Support – Poor.
3. Uptime – Average / Poor
4. Price – Okay
5. Unlimited plan? They will threaten to suspend your account if they think you are reselling their plans, even when you are not.
6. Overall – Poor
In detail.
1. Control panel – Poor. always stalls and mochahost claims it is a bug with Plesk. Very difficult to get any work done when the control panel stalls about 90% of the time
2. Customer Support – Poor. Very slow to answer. They will not answer all your questions. It seems there is a serious communication problem. Or they just do not know the answer to the questions. They will try to get you off their online chat as fast as possible by sending you to submit a ticket. When you submit a ticket you may wait up to 2-3 days for an answer. This is not the kind of customer support you want. Especially if the server is down.
3. Uptime – Average / Poor. The server uptime is on the slow side. It is possible that the shared servers are crammed or that the processing is slow.
4. The price for their plans is on the cheap side. Unfortunately, this comes with a price and that is the lack of customer support.
5. Unlimited plan – Like many web hosting companies that promise unlimited plans, most of them are not. These hosting companies should really advertise the limitations.
6. Overall – Poor. The price is attractive and maybe is a good hosting company to test your websites. But it’s very hard to feel confident in Mochahost.com services and servers. They just do not have it together. You will feel that it’s hard to get things done since their control panel is really terrible, always stalling, crashing and getting error messages. You can contact us if you have any more questions at [email protected].
- bad support (bad language, they hang up if don’t know the answers to your questions)
- tried online chat instead of phone but they have:
- blocked my ip from accessing mochasupport.com, their main support site
- blocked my ip from accessing mochahost.com
no support means no more tickets, no more developing software for the site, no more control over own account with mochahost, including billing (couldn’t pay bills anymore)
I decided to move to different provider, close my account with mochahost (after just 2 weeks) but they quickly locked my domain from being transfered away from them. I tried to move out after my ip was denied (see above) and after being repeatedly insulted by their customer support.
Oh, btw, to close an account with them you need to place 3 different tickets with account management, with tech support and with billing, 3 different tickets for the same purpose. If they haven’t blocked you from using their ticketing system.
- I have also filed a claim with PayPal to recover loses (and it worked)
(you can do it too if unsatisfied with their service)
- filed a complaint with ICANN to recover my own domain that they are now abusively holding. THIS IS THE MOST SERIOUS OFFENSE AND CAN BE LEGALLY DISPUTED.
Since the above offense is a serious one I had my lawyer contact their lawyer and now will see what they’re up to.
You been in similar situation with mochahost? need advice?
lemme know. been through all the process already, happy to help other unsatisfied customers.
Hey SCP,
My Bill with them was on automatic payment and they billed my CC on the date they billed me. transaction got cleared and my balance is 0. But they forgot to renew my domain name and now its marked as expired. Loss of the visitors and Google revenue! No support to call to and the chat guy is not able to help! They really suck, I need to file complain against them. If you have any info please let me know.
Thanks,
I would much appreciate advise regarding your complaint to iCann – you can see specifics of my issue at https://www.theadminzone.com/forums/showthread.php?t=71335 AND https://www.theadminzone.com/forums/showthread.php?t=72747
Feel free to email me and/or contact me via https://jacquiidesigns.com
Thanks!
Jacquii.
They have a bait and switch plan. Signed for a two year business plan which included free domain registration for two years. After the first year, the domain stopped working. Contacted them, and they said because I have not used it enough (i’m building the site part time), my domain was on hold and I would have to pay between $100 to $200 to retrieve. They understood I pre-paid for two years already with the domain, but it did not matter. After many many subsequent messages (most with no replies), I was stuck. They would also not provide a phone number or address to their legal department. A year later (two years total), they tried to charge my credit card for renewal. What! they lost my domain name, and I cannot access their system and they want a renewal? Go elsewhere.
I’m having the same problem with transferring my domains out of scam MochaHost. They are using the same excuse saying that they are sending the authorization keys but they are not. Them they ask you to update your whois information and still nothing. They say “we sent the keys again” and nothing. The funny thing is that I do get the emails from them regarding the ticket I have open but not the email with the keys. Stay away from them!! I’m filing a complain with ICANN. And also ENOM which is the real Registrar won’t help you saying that I should contact MochaHost.
Best to stay away from Mochahost.com as the Better Business Bureau rated Mocahhost.com with an F https://sanjose.bbb.org/Business-Report/Mochahost-235786 . There are a lot of complaints about Mochahost.com about their business practices such as over charging, wrongfully suspending accounts to try to force customers to pay more for unnecessary upgrades, not having a valid contact number, their online chat is only for sales and do not help with technical problems, their servers are not stable, there’s a lot of downtime, they do not pay affiliates, they do not offer what they advertise on their website such as unlimited bandwidth, they do not honor their contracts, they will not refund you even with their trial period guarantees and lastly Mochahost.com will changes their terms and conditions on their website at any time to avoid customer refunds and/or avoid services that were previously promised.
Hi Mark,
To be honest, I have been there membr for almost 2 yers AND they have been the best hosting company evr, till now. i am still working with the issue, problem started when my website went down, when it came back up, been giving me problem since then, must be configuration thingie, but i will see how it turns out. Very frustating.
Now to say their tech sucks and all the negative thing u put is unfair. I know ur frustaed, but cpanel works fine (been working yesterday on it so I know). Ur directing users away from good company, right now I am litte frustaed with them, but I still recommend them. However, if problem persists till end of the week, I will let u all know how it went. But what ur doing is slamming good company and its not right.
and one more thing, only time I chatted about sales when i was first joining them. after that, i have chatted about 10 times with their people, but was all technical (website had very few probs so didnt need to chat much). So whe u posted that their chat is about only sales, its false accusation.
was about to purchase a hosting but with this kind of experiences, i decided not to get one from them. I’m going to search for a new hosting provider again.
Damn! I just buought mochahost, the traffic to my site down! when I checked why it’s happening. Page load too long and the server down!