Comments on: Rackspace Sucks? Need more than just rack and space?

By: Sam Shepard

Sam Shepard — Sat, 20 Oct 2012 21:19:12 +0000

In my opinion, Rackspace does not possess the necessary honesty and ethics to be in business. I made one inquiry and left my email address, and they started sending me SPAM after SPAM. I unsubscribed, and later wrote them to desist. They don’t care and continued to send SPAM until I finally blocked their whole domain.

By: Reggie

Reggie — Fri, 09 Dec 2011 18:13:12 +0000

We are currently customers of Earthlink (investigating Rackspace as an email host), and Earthlink’s support is at least as bad as Charles describes from his insider viewpoint at Rackspace.

If Rackspace has so many issues, what are the alternative vendors, especially for email hosting?

By: Charles

Charles — Sat, 29 Oct 2011 14:20:13 +0000

I can speak as both a customer of other hosting companies and an engineer at Rackspace, that indeed Rackspace is a huge fraud. They rely on a lot of parroting word of mouth cheerleading to get their brand name perpetuated through the meta/blogs, banner ads, and target marketing. NOT technical expertise or reliability.

I have worked for the company for years and while it has its benefits as an employee, the management and vision at Rackspace is horrible. The dirty truth most do not know about Rackspace is they hire salespeople in bulk every month, not well rounded, certified, well tech-screened engineers or managers. Most of the people working at Rackspace today are non-technical idiots who pass the buck to a much smaller pool of stressed-out knowledgeable engineers who are leaving to the competition in mass at present.

I am really surprised so many people actually pay premium price for Rackspace, but from what I have seen, those people doing so, tend to be pretty non technical themselves and hence why they are so shocked when they find out how susceptible they are to Rackspace corporate dysfunction, downtime, outages, and horrible support. I honesty encourage all who wish to pay for hosting, to do their research, you might be surprised how little those people you are talking to when they are trying to get you to sign a contract really know about even the basics of hosting. Good luck!

Charles

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By: johnnypixel

johnnypixel — Thu, 07 Apr 2011 11:32:02 +0000

Hey Powell,

please post me some links to where you can get that deal.

Is it still good?

By: Shannon Dailey

Shannon Dailey — Sat, 29 Jan 2011 14:52:52 +0000

I tried Rackspace for managed Sharepoint hosting. How many ways can I say beyond horrible???? My site got deleted and they blamed it on my site admin and were not able to recover the site. Oh by the way, they don’t keep crawl logs. There are way too many hosting companies out there to even waste your time with Rackspace. Fanatical support – what a joke. STAY AWAY!

By: MIkey

MIkey — Fri, 16 Jul 2010 19:31:36 +0000

having been with Rackspace since 2006 their customer service and general competence has declined so far that I am now looking for a new host. we spend over $5K a month with them for 9 devices. Their technical support is now a joke. I’m convinced they have hamburger flippers in the datacenter.

By: Fiona Lazareff

Fiona Lazareff — Fri, 29 Jan 2010 13:59:42 +0000

the former should read (“payment on time”, not “payment on line”

By: Fiona Lazareff

Fiona Lazareff — Fri, 29 Jan 2010 13:58:13 +0000

Rackspace is expensive, but the technical service is on the whole good (though not good enough to warrant the exhorbitant price)
But as someone else has pointed out the really negative point is that the sales department are way to agressive and so not surprisingly the pricing is not transparent. The very worst is that if for any reason they don’t receive payment on line, they send you an email informing you that your server has been suspended. Even if you have been a customer for 10 years (as we are). I have never encountered a company who treats a good customer so badly. 10 years ago it was quite difficult to find companies which could provide what Rackspace provides, but no longer. There’s plenty of competition which can offer the same service for a third of the price and may well treat you as a valued customer.

By: Powell

Powell — Tue, 21 Apr 2009 17:56:02 +0000

The main problem with Rackspace is the sales and pricing. They get you into one price then basically add features and services that good managed companies already provide. I did the pricing a few months back and you could purchase 3 servers with Server Intellect with more ram, Cpu and traffic plus have better support then you could with one Rackspace Server.