My Story:
I usually don’t trust any newcomers when it comes to hosting, I mostly go with Hostgator whenever I need to host my sites. But around Nov 2012 I participated in a contest on one of favorite blogs, was announced as a lucky winner of a contest and won 1 year free hosting on Zyma. Those days I was planning to start a new blog so I thought of trying Zyma for that.

In the first few days everything was going good, I was impressed with the speed and uptime. But my happiness was short-lived. After about a month my site was hacked. Note I was using a very strong password and some security plugins but despite of it somehow my site was hacked. After talking to some fellow bloggers, I came to know that actually some Bangladeshi hackers have hacked some zyma severs and have defaced all the sites on them.

AsI have a habit of taking regular backups of all my blogs, so this hacking was not much of a trouble for me and I restored my blog the very next day. Then I contacted zyma support and they give me a list of 6-7 resource extensive plugins and told me to install them on my blog. These plugins were security related plugins, may be after being hacked they forced every user to use these plugins. Due to these plugins the load time of my blog increased from 1.2 seconds to 4.3 seconds. But I didn’t cared too much as it was a relatively new site.

After this for couple of months everything was going good my traffic was increasing steadily and things were back on track. And one fine day Zyma blocked my account. I contacted their support and they told me that your site was utilizing too many resources so we have put it down. I asked them which plugin was causing this and they told me that they don’t have the details, on this I asked them to make my site running and I will correct everything but they refused to do this.

They told me to pay for a semi dedicated server but my traffic was only 200 daily visitors. I told them for a site having such less traffic shared hosting is the best (I know some guys who have 5000+ daily visitors and they too use shared hosting). I told them I cannot afford semi dedicated server so grant me my sites access I will remove the resource extensive plugins but they didn’t give me any access.

After this I purchased a new account on hostgator and asked the zyma guys to give me FTP or Cpnnel access for taking a recent backup of my site as I need it for migrating but they denied saying that we have deleted your account. This made me angry and I was out of my mind, I told them how you can delete my account as I still have around 6 months of hosting left. On this those guys logged-off chat and made it unavailable somehow. Also they didn’t picked my phone.

Then I was only left with the option to use my existing backup (1 week old or so) and write 3 posts (that were not in the backup) again.

This incident has taught me a lesson not to use any cheap or free things when it comes to business. I think this story would also tell you about those unprofessional bunch of crooks at zyma.

My site has been running fine since May 2011 but the last 2 days my email has been down.
Opened support tickets which are being ignored, no answer on phone or live support.

I am backing up my stuff as we speak and getting the hell out…
Not happy one little bit, but hey “you get what you pay for!”.
- In this case sod all…

I paid a full year up front for my services with Zyma which has taught me a lesson. I shall always pay monthly from now on!! Hosting companies should not be allowed to be paid up front for a full year or more just because of this reason.

Their address is some sort of pick up mailing address service and not a proper office address. They probably work from a back room in someone’s house and god knows what they’ve done with all our personal details held on their accounts!

Thanks

I also had issues with the free transfer service, but my tickets were answered almost immediately so I decided to transfer my files manually-that takes a lot of valuable time.

Everything was fine for about a week, now I have been offline for three days. No answer to my tickets, phone call and no chat available.

My website is critical to my business. I am an independent IT tutor and I showcase my skills and store my teaching resources for my students and trainees on my website. I am transerfering back to Heartinternet who are pricey, but I have never had any down time in 3 years.

No response after several attempts to contact them.

Seems I now have no CRM or website and no way of getting it back. Should have seen the warning signs though. Site has been down for 2-3 days at a time at least once a month since I migrated my site.

Guess you get what you pay for

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