Heard about Carbonite upload problems? Some say Carbonite online storage scams or Carbonite sucks? Saw some Carbonite sharing issues, Carbonite complaints and bad customer experiences? Can these negative reviews be trusted? Heard some horror stories about their limitations? READ THIS FIRST!
If you are considering to get a web storage account from Carbonite, you may want to (or probably have tried to) search for the keywords “Carbonite Sucks” on Google. However, the result may confuse you. Perhaps you have read tons of good stuff and rave reviews about Carbonite thus far.
Did Carbonite experiences and stories like below or made you think twice to signup with Carbonite online backup company?
- “…As an employee of Mozy, I’m already not a big fan of Carbonite. Apparently they just redesigned their website and for some reason decided it would be a good idea to put a headless man on the home page…”
- “Well I’m glad I didn’t make it past the free 2 weeks. They canceled my account…”
- “Carbonite sucks. Killed my machine also…“
If you go through each of Googles result pages, it seems there a few unsatisfied customers and clients who have been through some sticky situation with Carbonite. If you search for the keywords “Carbonite sucks”, you see that there are a few of search engine result pages (SERPs) returned by Google. Is that a lot of bad things said about one company? Assuming all those result pages really talk about why this backup provider sucked in some ways. There may be a few more result pages when you search for “Carbonite scam”, “Carbonite issues“, or ”Carbonite problems“. Do these hate or complaint sites worry you after you have read so many positive reviews? Did the hate pages make you wonder if Carbonite file storage is any good?
Backup Hosting | Total Pages About Host |
Total Hate Pages About This Host |
Hate/Pages Ratio |
---|---|---|---|
Carbonite | 800,000+ | 40+ | only 0.00004 |
Think again. Do not dismiss the fact that Carbonite is one of the best online backup companies in the market today. You have read the other Carbonite reviews elsewhere. Carbonite does what a online backup company should do. That is, Carbonite actually answers their phones, replies to their emails, doesn’t rip you off, and provides quality automated online file backup hosting. So among the millions of satisfied clients, surely they will be a few who disagree. Let us look at the numbers above.
From the above number, only 5 out of every 100,000 SERP pages about Carbonite says that this file sharing service sucks. This is extremely good considering other providers we have looked at have way worst ratio. Most of these results are also not exactly related to Carbonite’s backup service. Some are just spam pages. The hate pages are actually negligible. Most of the Carbonite reviews out there are about positive experiences with their automatic backup service. You should also try search for “Carbonite rocks“. Most people actually likes the services by Carbonite.com.
Carbonite is designed to automatically back up most files in the Documents and Settings folder, which includes “My Documents” and “Desktop”. However, some users choose to manually select files for backup, or decide to back up files that are stored in other locations. Any file or folder can be added to the backup by simply right-clicking on the file or folder and selecting “Back this up” from the Carbonite menu. Once files and folders are selected for backup, they will be continually backed up in the background so that your backup is always up-to-date.
We know, finding a good online file backup service can be tiring and time consuming, when you should be working on other important things right now.
So our verdict: Hostingsthatsuck.com Recommends Carbonite
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I am very unhappy with Carbonite. I was told it backed up my computer and if I lost files that could be restored so I foolishly stopped doing a manual back up of my computer to another hard drive. I accidentally clicked on save as instead of open. The file was lost on my computer but I didn’t get too upset because I was using Carbonite and assumed I would get the file back. WRONG. Since I didn’t use the file daily it was overwritten on their end as well and I just took hours to retype in the contents of the file which was a year’s worth of work. I contacted another company who is well known as is Carbonite but more for business, they laughed when I told them that Carbonite lost the file. This company backs up daily as well but they don’t over ride previous editions. Someone at a business that I am aware of did the same thing I did, used Iron Mountain and got their Excel file back with no problem. He like I didn’t use the file on a daily basis. Carbonite is great if your computer crashes, you get your files back but God Forbid you delete a file, it’s gone.
So if I lose my car keys I can blame Ford? Ha!
The previous user Jo is incorrect; Carbonite keeps any file in your online backup for 30 days after you delete it from your PC…even multiple revisions of a file. I know what I’m talking about because I have 400GB backed up to Carbonite, totaling 1.1 million files at my business. Sure I have to restore a deleted or overwritten file a couple times a month…that’s the nature of working on computers. I would never go with Iron Mountain–way too pricey for online backup. SafeEvault is much less costly, which is someone I also use for online server backup.
I am also not happy with Carbonite, their customer service is not good and dishonest. It did not save even Word Documents (in normal placement for a PC), then I was told once I purchased that it would. This did not happen and it only saves when manually forced to do so.
Carbonite stated I could not get a refund as I had the trial period to use Carbonite. This is dishonest as Carbonite does not automatically back up as advertised and their methods of of selling their product is dishonest
Carl,
Forgive me, but,
“It did not save even Word Documents (in normal placement for a PC), then I was told once I purchased that it would.”
For the life of me, I can’t figure out what that sentence means.
I’m in a 30 day trial. Most of the app is good. The company is very responsive. I like the controls for background operation, for seeing which files are backed up, which are pending, etc. All good stuff.
But I have found three things I don’t like:
1. It won’t back up currently open files.
2. BEWARE: There are MANY very common file types that it will NOT back up – to protect us from ourselves. I don’t need a nanny.
3. I cannot see the history on a file or folder and restore it as of a particular date.
#2 and #3 are deal-killers for me. #1 may be a difficult for any backup system.
Carbonite hosed me. After I paid for a year, I uploaded tons of stuff, then moved and that computer didn’t have Internet access. However I have an iPhone and NEVER did I get a renewal notice (though I got other emails from them.
Now they tell me they deleted everything.
Nice way to treat their customers – like how stupid not to give a few tries at renewals before trashing everything when someone gas put their whole life on your servers? I’d have re-upped in a heartbeat if asked, but they didn’t give a squat.
CARBONITE DOES SUCK!
For me, Carbonite is a disaster and has caused me to waste countless hours and lose valuable data. Several months ago, I clicked “Back Up Now,” walked away, and later saw that Carbonite had instead gone into “Restore.” I had countless files that I had killed a year or so ago infused everywhere (I thought they killed files 30 days after I did so on my computer). Thinking that I maybe hit “Restore” by mistake, I spent a lot of time removing all the old files, hit “Back Up” again to save my newest files, and Carbonite went into the Restore mode again! A guy on the help line took control of my computer, uninstalled and reinstalled Carbonite (which I told him I had already done), clicked “Back Up” and – again – it went into restore. He said he would send a message that “Boston needs to write special software for you because your computer is unique.” (Really? What’s unique about Windows Media Edition Service Pack 3?) I again called help and was escalated to someone who admitted the problem was on their end. After a fix, the system took back ups again. Two months later, after recovering from a complete crash, I hit Carbonite’s Restore function. What I got wasn’t a mirror image of what I had on my computer but it instead looked like this: (1) Word files and bookmarks that I had deleted more than a year ago were mysteriously restored again; (2) Word files and bookmarks that I had created in the Spring and Summer of 2011 and were still active for me – which means they should have been backed up every time I modified them – were missing from Carbonite’s system (a fact confirmed by another Carbonite person who couldn’t find them even though I gave him the names of some of the files); (3) a few of the missing files were buried deep within the bowels of Carbonite’s system and were found only because I paid a computer guru to find them while he was making sure my computer was working right again; and (4) a smattering of Word files & bookmarks created last month were missing. There was no rhyme or reason as to which files were restored. Since I always do backups, including the day before the crash, Carbonite’s failures were inexcusable. I’ve dropped Carbonite from my two computers, saving me $59 a year for each. I spent $100 on a hardware-backup system for both computers, which saves me money. I will never use Carbonite again.